At Retreat Sanctuary, we believe the experience of receiving your jewelry should be as serene and beautiful as wearing it. That’s why we’ve partnered with trusted global couriers to bring your treasures to your doorstep—smoothly and securely.
Worldwide Delivery
We currently ship to over 40 countries across Europe, the Americas, Asia Pacific, and the Middle East. Eligible countries will appear at checkout. Orders are typically dispatched within 2 business days, though during busy periods, it may take slightly longer.
Shipping Origins
All orders are shipped from our dedicated hub in Australia.
Our Shipping Partners
Your order will be entrusted to premium couriers such as DHL Express, FedEx, UPS, USPS, and other reliable carriers, depending on your region. The available shipping options will appear at checkout.
Estimated Delivery Times
Once dispatched, delivery times vary by destination:
• Australia: 5-10 business days
• Express Shipping: 3–5 business days
• Standard Shipping: up to 14 days
• Rest of the World: typically within 14 days. Note: Remote areas may require additional time.
Shipping Fees
Shipping fees are calculated at checkout based on your destination and order size. We always aim to offer transparent, fair rates reflective of premium service.
No Hidden Fees – Duties & Taxes Included
All orders are shipped Duty Paid—meaning you won’t face any unexpected customs fees:
• Australia: Orders ship domestically from our hubs—no import duties apply.
• All Other Countries: Duties and taxes are covered by us. You won’t need to pay anything extra upon delivery.
Order Quantity Limits
Certain products or destinations may be subject to quantity limits. If this affects your order, you’ll be notified during checkout.
Updating Delivery Addresses
• Unfortunately, address changes cannot be made once the order is placed. Please double-check your details before confirming.