Because we begin preparing your order immediately, we are unable to guarantee modifications or cancellations once it’s confirmed. If you need assistance, please reach out to us via our Customer Care as soon as possible— we’ll do our best to help.

Yes, we accept a limited number of custom commissions. If you’re seeking something uniquely yours, please reach out to discuss your vision and timeline.

Yes — we deliver to over 40 countries across Europe, the Americas, Asia Pacific, and the Middle East. Countries currently available for delivery will appear at checkout.

Estimated delivery times after dispatch:

• Australia: 5–10 business days

• International (Standard): typically 7–14 days
Please allow additional time for remote areas.

No. All orders are shipped with duties and taxes fully covered, so you won’t face unexpected fees upon delivery.

Due to the high-value nature of our fine jewelry and to protect against fraudulent returns, all sales are final. We do not accept returns or exchanges.

Each Retreat Sanctuary piece is crafted to the highest standard using durable, fine materials and undergoes meticulous quality checks prior to shipment.

If you believe your item arrived damaged or incorrect, please contact us within 48 hours of delivery with clear photos and order details, and we will assist you.

Yes. Our fine jewelry is crafted using solid gold — all designed to withstand water exposure. You can wear your pieces confidently in everyday settings.

However, to preserve their brilliance, we recommend occasional gentle cleaning and avoiding direct exposure to harsh chemicals such as chlorine or bleach.

Clean your jewelry gently with a soft cloth and store it separately in a dry, cool place. While waterproof, storing it carefully will help preserve its finish and brilliance over time.

Absolutely. You can select gift packaging at checkout and add a personal message.

At Retreat Sanctuary, we curate fine jewelry from master artisans who share our commitment to quality, authenticity, and intention. Each piece is crafted in solid gold only — never plated or filled — and set with natural gemstones chosen for their clarity, energy, and elegance.

We believe jewelry should do more than adorn — it should reflect the strength, beauty, and evolution of the woman who wears it. Every Retreat Sanctuary piece is chosen to celebrate your personal journey — a reminder of how you’ve carved your own path and continue to shine.

Our pieces are made to last, not just in material, but in meaning. Jewelry that endures, empowers, and tells your story.

We’re here to help. Reach out to us through our Customer Care, and someone from our team will get back to you within 1–2 business days.